Lead technology strategy and implementation across multiple business verticals, managing infrastructure, digital platforms, automation initiatives, and operational technology systems end-to-end.
// Infrastructure
- Managed end-to-end IT infrastructure across group companies including cloud services and enterprise systems.
- Planned scalable hosting architecture, domain structures, and secure web environments.
- Administered Microsoft 365 ecosystem for organisational collaboration.
// Web Development
- Designed, developed, and deployed company websites aligned with business operations.
- Implemented responsive UI structures and performance optimisations improving usability.
- Built internal tools including HRMS portal, helpdesk, and document generators.
// Automation
- Built Python-based scripts for bulk communication, reporting automation, and internal efficiency.
- Implemented IVR systems, communication routing, and automated engagement solutions.
- Reduced manual operational effort by 30% through targeted automation initiatives.
// Marketing Tech & Data
- Implemented SEO frameworks, schema structures, and performance monitoring across properties.
- Managed conversion tracking and campaign performance optimisation systems.
- Created dashboards and reporting insights supporting business decision-making.